POLICY

DEAR OUR VALUED CUSTOMERS

 

To International Customers

Our web-store not only operates domestically (in Vietnam and Thailand) only, we do provide ship internationally. However, we cannot accept any items returned or exchanged from abroad due to the complex and expensive processes. We are always here to help you close the deal with dedicated advice, just chat with us on Instagram @cruehawts. Thank you for your understanding.

 

About Purchase

Before you buy

・There may be differences between the actual product and the image on your monitor. Colors may appear differently depending on the characteristics and settings of your computer monitor or mobile phone model, and because large products are displayed as small images, the specifications of the details may be unclear and there may also be differences in the texture of the material. Please note this in advance.

Please note

-The colors displayed on your screen may differ slightly from the actual colors.

-Product specifications are subject to change without notice but we always update on our product description.

 

Shipping Fee

Shipping costs are FREE for Vietnam and Thailand due to having our warehouse located in those 2 countries. From $20 for other countries per order.
However, please note that any additional charges by customs duties, taxes, and fees will be payable by customers.

About Shipping

Please note that we will limit your order to 10 items per order.
Please note that if you order multiple items, additional shipping fees will apply.

Delivery date
and time can be specified 7 to 20 days after ordering. Please note that the delivery date and time may be delayed by more than one week depending on the destination area, traffic conditions, etc.

It will be 2 to 5 days if customers are in Vietnam or Thailand

- Regarding combined shipping of products,

please note that we cannot combine orders placed in multiple installments into one shipment.

 

Payment

・The amount you will have to pay when purchasing a product is as follows.
Payment amount = Total amount of purchased products + Shipping fee

- Payment for products purchased through this service can be made by credit card, cash on delivery, or bank transfer.

Payment by cash on delivery

Only acceptable in VIETNAM. Other countries, please help us to pre-paid for your orders.

Payment by credit card

Acceptable cards (VISA/MASTER/JCB)

Notes

・Credit card information is stored by the payment company, so we cannot disclose it at all.
*We use an encryption system called SSL (Secure Socket Layer).
Since credit card information is encrypted, your personal information cannot be read by a third party, so please rest assured.

Payment by bank transfer

After placing your order, please transfer the product price and shipping fee to the indicated account within 2 days. Please note that any bank transfer fees will be borne by the customer.
After confirming your payment (normally as soon as we receive), we will ship the product on the day after.
Please note that if payment is not received within the due date, your order will be automatically cancelled.

 

Returns and Exchanges

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and will refund the applicable product price, shipping fee, and consumption tax.

We apologize for the inconvenience, but please contact us first
. Please note that we cannot accept returns in the following cases:

  • ・If more than 5 days have passed since delivery
  • ・Products that have been used or worn once, or products that have become dirty or damaged while in the customer's possession
  • ・Products that have been washed or processed by the customer (hemming, etc.)
  • ・Innerwear, socks
  • ・Products marked as non-returnable

*We cannot accept returns or exchanges due to customer's convenience. All fees and shipping charges will be borne by the customer unless the reason is due to our faults. Thank you for your understanding.

*We do not accept returns or exchanges due to slight differences in size or color.

*Please note that we cannot accept returns or provide refunds for products that are returned for personal reasons without contacting us or receiving our permission.

*Please note that if you return products without permission or make repeated returns or cancellations due to personal reasons, and we determine that you no longer wish to purchase, we may not be able to accept your subsequent orders.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cruehawt.info@gmail.com.

 

Prohibition of unauthorized sale or resale of products

We always strive to ensure that all customers who use our products can purchase safe and secure products at reasonable prices.
Recently, we have confirmed numerous cases where our products are being sold and resold at prices higher than our regular selling prices at "unauthorized dealers" such as online shops, auction sites, and flea market sites operated by other companies that do not have official transactions with us.
Except for special cases such as permission from authorized dealers, we do not sell our products on auction sites or flea market sites. We clearly state the prohibitions on unauthorized sales and resale of our products for commercial purposes
so that each and every customer can purchase our products at the regular price with peace of mind .

1) Purchasing products on behalf of others and reselling them to third parties for commercial purposes is prohibited.

2) If it becomes clear that you have violated paragraph 1 above and have resold or attempted to resell the products for profit, we will, at our discretion, refuse to accept any future orders from you.

3) In relation to the preceding paragraph 1), if an ID or account used at a store other than our store (bulletin board sites, various SNS, auction and flea market sites, flea market apps, etc.) is suspended or terminated, or an ongoing transaction is suspended or terminated, at the discretion of the administrator of that site, our store will not be involved or responsible in any way.

4) In relation to the preceding paragraph 1), if a page URL created and operated by a store other than our store (such as a bulletin board site, various SNS, auction or flea market site, flea market app, etc.) is suspended or deleted at the discretion of the administrator of that site, our store will not be involved or responsible in any way.

5) We are not responsible for any problems that arise regarding products purchased from stores other than our store (bulletin board sites, various SNS, auctions, flea market sites, flea market apps, etc.).

6) We cannot answer any questions about products that were viewed or purchased at stores other than ours (bulletin board sites, various SNS, auction and flea market sites, flea market apps, etc.).

7) We cannot accept any exchanges, repairs, returns, etc. of products purchased from stores other than our store (bulletin board sites, various SNS, auctions, flea market sites, flea market apps, etc.).

We appreciate your understanding and cooperation.

Inquiry desk

TEL/Whatapps: +84 829 992 949
MAIL: cruehawt.info@gmail.com
Reception hours
Mon-Fri 08:00-22:00